Accessibility settings

Published on in Vol 28 (2026)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/79398, first published .
Mode Effects Between Mobile Web and Telephone Surveys on Patient Experience Scores in South Korea: Secondary Analysis of a Randomized Controlled Trial Under Various Missingness Scenarios

Mode Effects Between Mobile Web and Telephone Surveys on Patient Experience Scores in South Korea: Secondary Analysis of a Randomized Controlled Trial Under Various Missingness Scenarios

Mode Effects Between Mobile Web and Telephone Surveys on Patient Experience Scores in South Korea: Secondary Analysis of a Randomized Controlled Trial Under Various Missingness Scenarios

Young-Geun Choi   1, 2 , PhD ;   Bon Mi Koo   3 , PhD ;   Yeongchae Song   4, 5 , MS ;   Young Kyung Do   3, 4 , MD, PhD

1 Department of Mathematics Education, Sungkyunkwan University, Jongno-gu, Seoul, Republic of Korea

2 Institute of Pure and Applied Mathematics, Sungkyunkwan University, Jongno-gu, Seoul, Republic of Korea

3 Institute of Health Policy and Management, Seoul National University Medical Research Center, Jongno-gu, Seoul, Republic of Korea

4 Department of Health Policy and Management, Seoul National University College of Medicine, Jongno-gu, Seoul, Republic of Korea

5 Review and Assessment Research Department, Health Insurance Review and Assessment Service, Wonju, Gangwon, Republic of Korea

Corresponding Author:

  • Young Kyung Do, MD, PhD
  • Department of Health Policy and Management
  • Seoul National University College of Medicine
  • 103 Daehak-ro
  • Jongno-gu, Seoul 03080
  • Republic of Korea
  • Phone: 82 2-2072-3124
  • Email: ykdo89@snu.ac.kr