This paper is in the following e-collection/theme issue:

Physician and Health Services Rating by Consumers (140) Natural Language Processing (917) Machine Learning (2076) Ontologies, Classifications, and Coding (324) Clinical Informatics (1325)

Published on in Vol 27 (2025)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/55721, first published .
An Intelligent System for Classifying Patient Complaints Using Machine Learning and Natural Language Processing: Development and Validation Study

An Intelligent System for Classifying Patient Complaints Using Machine Learning and Natural Language Processing: Development and Validation Study

An Intelligent System for Classifying Patient Complaints Using Machine Learning and Natural Language Processing: Development and Validation Study

Authors of this article:

Xiadong Li1 Author Orcid Image ;   Qiang Shu1 Author Orcid Image ;   Canhong Kong2 Author Orcid Image ;   Jinhu Wang1 Author Orcid Image ;   Gang Li3 Author Orcid Image ;   Xin Fang4 Author Orcid Image ;   Xiaomin Lou5 Author Orcid Image ;   Gang Yu1 Author Orcid Image
Article Authors Cited by (6) Tweetations (1) Metrics

Journals

  1. Esperança M, Freitas D, Paixão P, Marcos T, Martins R, Ferreira J. Proactive Complaint Management in Public Sector Informatics Using AI: A Semantic Pattern Recognition Framework. Applied Sciences 2025;15(12):6673 View
  2. Cheese E, Bichoo R, Grover K, Dumitru D, Zenonos A, Groark J, Gibson D, Pope R. Using Natural Language Processing to Explore Patient Perspectives on AI Avatars in Support Materials for Patients With Breast Cancer: Survey Study. Journal of Medical Internet Research 2025;27:e70971 View
  3. Zheng C, Zhang Y, Lian X, Ke J, Chen H, Chen Y. Impact of hospital complaint handling on promoting high-quality development of hospitals via an emotional language analysis model: a case study of a tertiary hospital service center in Quanzhou city, Fujian province. Frontiers in Health Services 2025;5 View
  4. Wang J, Yang W, Xu K, Ma W. Reform Pathways for Healthcare Institution Management in the Context of National Infectious Disease Surveillance and Pre-Warning Software Systems. Frontiers in Preventive Medicine 2025;1(1) View
  5. Franklin Zaluchu F, Lukito V, Setiawan R, Rumagit R. MoodyAI: Text-based mood detection using NLP and LSTM for mental health awareness. Procedia Computer Science 2025;269:1327 View

Conference Proceedings

  1. Lidiawaty B, Azizah F, Tamzila A, Arby Putra H, Putra A, Widyantara H. 2025 International Electronics Symposium (IES). Empirical Evaluation of the BRL Method for Enhancing Indonesian Complaint Text Classification Model View