This paper is in the following e-collection/theme issue:

Physician and Health Services Rating by Consumers (112) Dental Sciences (74) Natural Language Processing (535) Quality Improvement (174)

Published on in Vol 22 , No 7 (2020) :July

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/18652, first published .
Assessing Patient Experience and Healthcare Quality of Dental Care Using Patient Online Reviews in the United States: Mixed Methods Study

Assessing Patient Experience and Healthcare Quality of Dental Care Using Patient Online Reviews in the United States: Mixed Methods Study

Assessing Patient Experience and Healthcare Quality of Dental Care Using Patient Online Reviews in the United States: Mixed Methods Study

Authors of this article:

Ye Lin 1 Author Orcid Image ;   Y Alicia Hong 2 Author Orcid Image ;   Bradley S Henson 1 Author Orcid Image ;   Robert D Stevenson 1 Author Orcid Image ;   Simon Hong 1 Author Orcid Image ;   Tianchu Lyu 3 Author Orcid Image ;   Chen Liang 3 Author Orcid Image
Article Authors Cited by (21) Tweetations (8) Metrics

Journals

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  9. Shah A, Muhammad W, Lee K, Naqvi R. Examining Different Factors in Web-Based Patients’ Decision-Making Process: Systematic Review on Digital Platforms for Clinical Decision Support System. International Journal of Environmental Research and Public Health 2021;18(21):11226 View
  10. Bez S, Georgescu I, Farazi M. TripAdvisor of healthcare:Opportunities for value creation through patient feedback platforms. Technovation 2023;121:102625 View
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  13. Saloux A, Couatarmanach A, Chauvel B, Jeanne S, Brezulier D. Knowledge, attitudes and professional practices of ortho-periodontal care of adults: a cross-sectional survey in France. BMC Oral Health 2022;22(1) View
  14. Byrne M, O’Malley L, Glenny A, Pretty I, Tickle M, Consoli S. Assessing the reliability of automatic sentiment analysis tools on rating the sentiment of reviews of NHS dental practices in England. PLOS ONE 2021;16(12):e0259797 View
  15. Gupta R, Alraqiq H. Patient experiences at dental school clinics: A comparative analysis of online reviews. Journal of Dental Education 2022;86(1):77 View
  16. Rahim A, Ibrahim M, Musa K, Chua S, Yaacob N. Patient Satisfaction and Hospital Quality of Care Evaluation in Malaysia Using SERVQUAL and Facebook. Healthcare 2021;9(10):1369 View
  17. Fang J, Wen L, Ren H, Wen C. The effect of technical and functional quality on online physician selection: Moderation effect of competition intensity. Information Processing & Management 2022;59(4):102969 View
  18. KARIMBUX N, JOHN M, STERN A, MAZANEC M, D'AMOUR A, COURTEMANCHE J, RABSON B. MEASURING PATIENT EXPERIENCE OF ORAL HEALTH CARE: A CALL TO ACTION. Journal of Evidence-Based Dental Practice 2023;23(1):101788 View
  19. A. Rahim A, Ibrahim M, Musa K, Chua S, Yaacob N. Assessing Patient-Perceived Hospital Service Quality and Sentiment in Malaysian Public Hospitals Using Machine Learning and Facebook Reviews. International Journal of Environmental Research and Public Health 2021;18(18):9912 View
  20. Simakova A, Gorbatova L, Grjibovski A, Gorbatova M, Goldberg M. Satisfaction with dentist-patient interaction at the municipal polyclinic: level and affecting factors. Stomatologiya 2023;102(2):34 View
  21. Stanley J, Hensley M, King R, Baum N. The Relationship between Internet Patient Satisfaction Ratings and COVID-19 Outcomes. Healthcare 2023;11(10):1411 View