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This paper is in the following e-collection/theme issue:

Peer-to-Peer Support and Online Communities (853) Digital Mental Health Interventions, e-Mental Health and Cyberpsychology (2360) Natural Language Processing (995) Depression and Mood Disorders; Suicide Prevention (1799) Machine Learning (2308) Mental Health Issues in Adolescence (697)

Published on in Vol 21, No 4 (2019): April

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/11410, first published .
Diverse people using laptops and phones, symbolizing digital connection.

Improving Moderator Responsiveness in Online Peer Support Through Automated Triage

Improving Moderator Responsiveness in Online Peer Support Through Automated Triage

Authors of this article:

David N Milne1, 2 Author Orcid Image ;   Kathryn L. McCabe2, 3, 4 Author Orcid Image ;   Rafael A. Calvo2, 5 Author Orcid Image
Article Authors Cited by (22) Tweetations (3) Metrics

David N Milne   1, 2 , PhD ;   Kathryn L. McCabe   2, 3, 4 , PhD ;   Rafael A. Calvo   2, 5 , PhD

1 School of Information, Systems and Modelling, Faculty of Engineering and IT, University of Technology, Sydney, Sydney, Australia

2 School of Electrical and Information Engineering, University of Sydney, Sydney, Australia

3 Department of Psychiatry and Behavioral Sciences, University of California (Davis), Davis, CA, United States

4 MIND Institute, University of California (Davis), Davis, CA, United States

5 Dyson School of Design Engineering, Imperial College, London, United Kingdom

Corresponding Author:

  • David N Milne, PhD
  • School of Information, Systems and Modelling
  • Faculty of Engineering and IT
  • University of Technology, Sydney
  • PO Box 123
  • Sydney NSW 2007
  • Australia
  • Phone: 61 (02) 9514 3171
  • Email: david.milne@uts.edu.au