Published on in Vol 21, No 4 (2019): April

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/11410, first published .
Improving Moderator Responsiveness in Online Peer Support Through Automated Triage

Improving Moderator Responsiveness in Online Peer Support Through Automated Triage

Improving Moderator Responsiveness in Online Peer Support Through Automated Triage

David N Milne 1, 2, PhD;  Kathryn L. McCabe 1, 3, 4, PhD;  Rafael A. Calvo 1, 5, PhD

1 School of Electrical and Information Engineering , University of Sydney, Sydney , AU

2 School of Information, Systems and Modelling, Faculty of Engineering and IT, University of Technology, Sydney, Sydney , AU

3 MIND Institute, University of California (Davis) , Davis, CA, US

4 Department of Psychiatry and Behavioral Sciences, University of California (Davis) , Davis, CA, US

5 Dyson School of Design Engineering, Imperial College , London , GB

Corresponding Author:

  • David N Milne, PhD
  • School of Information, Systems and Modelling
  • Faculty of Engineering and IT
  • University of Technology, Sydney
  • PO Box 123
  • Sydney
  • AU
  • Phone: 61 (02) 9514 3171
  • Email: david.milne@uts.edu.au