Published on in Vol 14, No 2 (2012): Mar-Apr

Online Doctor Reviews: Do They Track Surgeon Volume, a Proxy for Quality of Care?

Online Doctor Reviews: Do They Track Surgeon Volume, a Proxy for Quality of Care?

Online Doctor Reviews: Do They Track Surgeon Volume, a Proxy for Quality of Care?

Journals

  1. Greaves F, Pape U, Lee H, Smith D, Darzi A, Majeed A, Millett C. Patients’ Ratings of Family Physician Practices on the Internet: Usage and Associations With Conventional Measures of Quality in the English National Health Service. Journal of Medical Internet Research 2012;14(5):e146 View
  2. Emmert M, Sauter L, Jablonski L, Sander U, Taheri-Zadeh F. Do Physicians Respond to Web-Based Patient Ratings? An Analysis of Physicians’ Responses to More Than One Million Web-Based Ratings Over a Six-Year Period. Journal of Medical Internet Research 2017;19(7):e275 View
  3. Daskivich T, Houman J, Fuller G, Black J, Kim H, Spiegel B. Online physician ratings fail to predict actual performance on measures of quality, value, and peer review. Journal of the American Medical Informatics Association 2018;25(4):401 View
  4. Shandley L, Hipp H, Anderson-Bialis J, Anderson-Bialis D, Boulet S, McKenzie L, Kawwass J. Patient-centered care: factors associated with reporting a positive experience at United States fertility clinics. Fertility and Sterility 2020;113(4):797 View
  5. Powell J, Atherton H, Williams V, Mazanderani F, Dudhwala F, Woolgar S, Boylan A, Fleming J, Kirkpatrick S, Martin A, van Velthoven M, de Iongh A, Findlay D, Locock L, Ziebland S. Using online patient feedback to improve NHS services: the INQUIRE multimethod study. Health Services and Delivery Research 2019;7(38):1 View
  6. Rivas R, Montazeri N, Le N, Hristidis V. Automatic Classification of Online Doctor Reviews: Evaluation of Text Classifier Algorithms. Journal of Medical Internet Research 2018;20(11):e11141 View
  7. Correia R, Wood I, Bollen J, Rocha L. Mining Social Media Data for Biomedical Signals and Health-Related Behavior. Annual Review of Biomedical Data Science 2020;3(1):433 View
  8. Ellimoottil C, Hart A, Greco K, Quek M, Farooq A. Online Reviews of 500 Urologists. Journal of Urology 2013;189(6):2269 View
  9. Fan Z, Che Y, Chen Z. Product sales forecasting using online reviews and historical sales data: A method combining the Bass model and sentiment analysis. Journal of Business Research 2017;74:90 View
  10. Rothenfluh F, Schulz P. Content, Quality, and Assessment Tools of Physician-Rating Websites in 12 Countries: Quantitative Analysis. Journal of Medical Internet Research 2018;20(6):e212 View
  11. Okike K, Uhr N, Shin S, Xie K, Kim C, Funahashi T, Kanter M. A Comparison of Online Physician Ratings and Internal Patient-Submitted Ratings from a Large Healthcare System. Journal of General Internal Medicine 2019;34(11):2575 View
  12. Huang L, Dou Z, Hu Y, Huang R. Textual Analysis for Online Reviews: A Polymerization Topic Sentiment Model. IEEE Access 2019;7:91940 View
  13. Goshtasbi K, Lehrich B, Moshtaghi O, Abouzari M, Sahyouni R, Bagheri K, Moshtaghi A, Tajran S, Lee L, Lin H, Djalilian H. Patients’ Online Perception and Ratings of Neurotologists. Otology & Neurotology 2019;40(1):139 View
  14. Hong Y, Liang C, Radcliff T, Wigfall L, Street R. What Do Patients Say About Doctors Online? A Systematic Review of Studies on Patient Online Reviews. Journal of Medical Internet Research 2019;21(4):e12521 View
  15. Liu J, Matelski J, Bell C. Scope, Breadth, and Differences in Online Physician Ratings Related to Geography, Specialty, and Year: Observational Retrospective Study. Journal of Medical Internet Research 2018;20(3):e76 View
  16. Okike K, Peter-Bibb T, Xie K, Okike O. Association Between Physician Online Rating and Quality of Care. Journal of Medical Internet Research 2016;18(12):e324 View
  17. Saifee D, Zheng Z, Bardhan I, Lahiri A. Are Online Reviews of Physicians Reliable Indicators of Clinical Outcomes? A Focus on Chronic Disease Management. Information Systems Research 2020;31(4):1282 View
  18. Ko D, Mai F, Shan Z, Zhang D. Operational efficiency and patient‐centered health care: A view from online physician reviews. Journal of Operations Management 2019;65(4):353 View
  19. Lu S, Rui H. Can We Trust Online Physician Ratings? Evidence from Cardiac Surgeons in Florida. Management Science 2018;64(6):2557 View
  20. Wang Z, Li H, Ye Q, Law R. Saliency effects of online reviews embedded in the description on sales: Moderating role of reputation. Decision Support Systems 2016;87:50 View
  21. Kelly E, Winick-Ng J, Welk B. Surgeon Experience and Complications of Transvaginal Prolapse Mesh. Obstetrics & Gynecology 2016;128(1):65 View
  22. Paul M, Dredze M. Social Monitoring for Public Health. Synthesis Lectures on Information Concepts, Retrieval, and Services 2017;9(5):1 View
  23. Patel S, Cain R, Neailey K, Hooberman L. Exploring Patients’ Views Toward Giving Web-Based Feedback and Ratings to General Practitioners in England: A Qualitative Descriptive Study. Journal of Medical Internet Research 2016;18(8):e217 View
  24. Tzarnas C. Advice to a Graduating Surgical Resident; Some New “A”s. Journal of Surgical Education 2012;69(5):676 View
  25. Watkins I, Xie B. eHealth Literacy Interventions for Older Adults: A Systematic Review of the Literature. Journal of Medical Internet Research 2014;16(11):e225 View
  26. Patel S, Cain R, Neailey K, Hooberman L. General Practitioners’ Concerns About Online Patient Feedback: Findings From a Descriptive Exploratory Qualitative Study in England. Journal of Medical Internet Research 2015;17(12):e276 View
  27. Emmert M, Meszmer N, Schlesinger M. A cross-sectional study assessing the association between online ratings and clinical quality of care measures for US hospitals: results from an observational study. BMC Health Services Research 2018;18(1) View
  28. Cifuentes Rodriguez J, Guerrero Gamboa S. Nursing Interventions Aimed at Persons with Venous Ulcers: an Integrative Review. Aquichan 2020;20(1):1 View
  29. Lu S, Rui H. Can We Trust Online Physician Ratings? Evidence from Cardiac Surgeons in Florida. SSRN Electronic Journal 2014 View
  30. Patel S, Cain R, Neailey K, Hooberman L. Public Awareness, Usage, and Predictors for the Use of Doctor Rating Websites: Cross-Sectional Study in England. Journal of Medical Internet Research 2018;20(7):e243 View
  31. Pourrazavi S, Kouzekanani K, Bazargan-Hejazi S, Shaghaghi A, Hashemiparast M, Fathifar Z, Allahverdipour H. Theory-based E-health literacy interventions in older adults: a systematic review. Archives of Public Health 2020;78(1) View
  32. Vu A, Espinoza G, Perry J, Chundury R. Online Ratings of ASOPRS Surgeons: What Do Your Patients Really Think of You?. Ophthalmic Plastic & Reconstructive Surgery 2017;33(6):466 View
  33. Zhang C, Tian Y, Fan Z, Liu Y, Fan L. Product sales forecasting using macroeconomic indicators and online reviews: a method combining prospect theory and sentiment analysis. Soft Computing 2020;24(9):6213 View
  34. Liu J, Goldberg H, Lentz E, Matelski J, Alam A, Bell C. Association Between Web-Based Physician Ratings and Physician Disciplinary Convictions: Retrospective Observational Study. Journal of Medical Internet Research 2020;22(5):e16708 View
  35. Wiley M, Rivas R, Hristidis V. Provider attributes correlation analysis to their referral frequency and awards. BMC Health Services Research 2016;16(1) View
  36. Wallace B, Paul M, Sarkar U, Trikalinos T, Dredze M. A large-scale quantitative analysis of latent factors and sentiment in online doctor reviews. Journal of the American Medical Informatics Association 2014;21(6):1098 View
  37. Lee S, Chang D, Kang O, Kim H, Kim H, Lee H, Park H, Chae Y. Do Not Judge According to Appearance: Patients— Preference of a Doctor's Face Does Not Influence Their Assessment of the Patient–doctor Relationship. Acupuncture in Medicine 2012;30(4):261 View
  38. Verhoef L, Van de Belt T, Engelen L, Schoonhoven L, Kool R. Social Media and Rating Sites as Tools to Understanding Quality of Care: A Scoping Review. Journal of Medical Internet Research 2014;16(2):e56 View
  39. Shah A, Yan X, Khan S, Khurrum W, Khan Q. A multi-modal approach to predict the strength of doctor–patient relationships. Multimedia Tools and Applications 2021;80(15):23207 View
  40. Li S, Feng B, Chen M, Bell R. Physician Review Websites: Effects of the Proportion and Position of Negative Reviews on Readers’ Willingness to Choose the Doctor. Journal of Health Communication 2015;20(4):453 View
  41. Frost C, Mesfin A. Online Reviews of Orthopedic Surgeons: An Emerging Trend. Orthopedics 2015;38(4) View
  42. Lu S, Rui H. Can We Trust Online Physician Ratings? Evidence from Cardiac Surgeons in Florida. SSRN Electronic Journal 2014 View
  43. Khanna K, Diab M. Physician Ratings: Determinants, Accuracy, and Impact. Journal of Bone and Joint Surgery 2021;103(7):e27 View
  44. Sama A, Matichak D, Schiller N, Li D, Donnally C, Damodar D, Cole B. The impact of social media presence, age, and patient reported wait times on physician review websites for sports medicine surgeons. Journal of Clinical Orthopaedics and Trauma 2021;21:101502 View

Books/Policy Documents

  1. Taylor J, Xu T, Makary M. Surgical Quality Improvement. View