Published on 01.02.13 in Vol 15, No 2 (2013): February
Works citing "Eight Questions About Physician-Rating Websites: A Systematic Review"
According to Crossref, the following articles are citing this article (DOI 10.2196/jmir.2360):
(note that this is only a small subset of citations)
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Boylan A, Williams V, Powell J. Online patient feedback: a scoping review and stakeholder consultation to guide health policy. Journal of Health Services Research & Policy 2020;25(2):122
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Van de Belt TH, Engelen LJ, Berben SA, Teerenstra S, Samsom M, Schoonhoven L. Internet and Social Media For Health-Related Information and Communication in Health Care: Preferences of the Dutch General Population. Journal of Medical Internet Research 2013;15(10):e220
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Schulz PJ, Rothenfluh F. Influence of Health Literacy on Effects of Patient Rating Websites: Survey Study Using a Hypothetical Situation and Fictitious Doctors. Journal of Medical Internet Research 2020;22(4):e14134
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Taylor J, Pagliari C. Comprehensive scoping review of health research using social media data. BMJ Open 2018;8(12):e022931
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Emmert M, Halling F, Meier F. Evaluations of Dentists on a German Physician Rating Website: An Analysis of the Ratings. Journal of Medical Internet Research 2015;17(1):e15
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Li S, Lee-Won RJ, McKnight J. Effects of Online Physician Reviews and Physician Gender on Perceptions of Physician Skills and Primary Care Physician (PCP) Selection. Health Communication 2019;34(11):1250
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Vallo Hult H, Hansson A, Svensson L, Gellerstedt M. Flipped healthcare for better or worse. Health Informatics Journal 2019;25(3):587
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Frost C, Mesfin A. Online Reviews of Orthopedic Surgeons: An Emerging Trend. Orthopedics 2015;38(4)
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Deng Z, Hong Z, Zhang W, Evans R, Chen Y. The Effect of Online Effort and Reputation of Physicians on Patients’ Choice: 3-Wave Data Analysis of China’s Good Doctor Website. Journal of Medical Internet Research 2019;21(3):e10170
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Zwijnenberg NC, Hendriks M, Bloemendal E, Damman OC, de Jong JD, Delnoij DM, Rademakers JJ. Patients’ Need for Tailored Comparative Health Care Information: A Qualitative Study on Choosing a Hospital. Journal of Medical Internet Research 2016;18(11):e297
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. Quantitative Ratings and Narrative Comments on Swiss Physician Rating Websites: Frequency Analysis. Journal of Medical Internet Research 2019;21(7):e13816
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Powell J, Atherton H, Williams V, Mazanderani F, Dudhwala F, Woolgar S, Boylan A, Fleming J, Kirkpatrick S, Martin A, van Velthoven M, de Iongh A, Findlay D, Locock L, Ziebland S. Using online patient feedback to improve NHS services: the INQUIRE multimethod study. Health Services and Delivery Research 2019;7(38):1
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Emmert M, Sauter L, Jablonski L, Sander U, Taheri-Zadeh F. Do Physicians Respond to Web-Based Patient Ratings? An Analysis of Physicians’ Responses to More Than One Million Web-Based Ratings Over a Six-Year Period. Journal of Medical Internet Research 2017;19(7):e275
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Kendall L, Botello T. Internet Sabotage: Negative Online Reviews of Psychiatrists. Psychiatric Annals 2016;46(12):715
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Kranzbühler A, Kleijnen MHP, Verlegh PWJ, Teerling M. When Similarity Beats Expertise—Differential Effects of Patient and Expert Ratings on Physician Choice: Field and Experimental Study. Journal of Medical Internet Research 2019;21(6):e12454
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Cloney M, Hopkins B, Shlobin N, Dahdaleh NS. Online Ratings of Neurosurgeons: An Examination of Web Data and its Implications. Neurosurgery 2018;83(6):1143
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Kool RB, Kleefstra SM, Borghans I, Atsma F, van de Belt TH. Influence of Intensified Supervision by Health Care Inspectorates on Online Patient Ratings of Hospitals: A Multilevel Study of More Than 43,000 Online Ratings. Journal of Medical Internet Research 2016;18(7):e198
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McGrath RJ, Priestley JL, Zhou Y, Culligan PJ. The Validity of Online Patient Ratings of Physicians: Analysis of Physician Peer Reviews and Patient Ratings. Interactive Journal of Medical Research 2018;7(1):e8
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Bilello J, Patel S, Potluri V, Gill GS, Bagherpour AN. Characterizing the Online Presence of Interventional Radiologists: A Potential Marketing Opportunity. Cureus 2020;
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Widmer RJ, Shepard M, Aase LA, Wald JT, Pruthi S, Timimi FK. The Impact of Social Media on Negative Online Physician Reviews: an Observational Study in a Large, Academic, Multispecialty Practice. Journal of General Internal Medicine 2019;34(1):98
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Terlutter R, Bidmon S, Röttl J. Who Uses Physician-Rating Websites? Differences in Sociodemographic Variables, Psychographic Variables, and Health Status of Users and Nonusers of Physician-Rating Websites. Journal of Medical Internet Research 2014;16(3):e97
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Möhlhenrich SC, Wurbs M, Modabber A, Wolf M, Huber F, Fritz U. Influence of physician evaluation portals on orthodontist selection by patients. Journal of Orofacial Orthopedics / Fortschritte der Kieferorthopädie 2018;79(6):403
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Ferrara S, Hopman WM, Leveridge M. Diagnosis, Bedside Manner and Comment Style are Predictive Factors in Online Ratings of Urologists. Urology Practice 2014;1(3):117
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Liu JJ, Matelski JJ, Bell CM. Scope, Breadth, and Differences in Online Physician Ratings Related to Geography, Specialty, and Year: Observational Retrospective Study. Journal of Medical Internet Research 2018;20(3):e76
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Kleefstra SM, Zandbelt LC, Borghans I, de Haes HJ, Kool RB. Investigating the Potential Contribution of Patient Rating Sites to Hospital Supervision: Exploratory Results From an Interview Study in the Netherlands. Journal of Medical Internet Research 2016;18(7):e201
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Goshtasbi K, Lehrich BM, Moshtaghi O, Abouzari M, Sahyouni R, Bagheri K, Moshtaghi A, Tajran SD, Lee L, Lin HW, Djalilian HR. Patients’ Online Perception and Ratings of Neurotologists. Otology & Neurotology 2019;40(1):139
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Bidmon S, Elshiewy O, Terlutter R, Boztug Y. What Patients Value in Physicians: Analyzing Drivers of Patient Satisfaction Using Physician-Rating Website Data. Journal of Medical Internet Research 2020;22(2):e13830
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Holliday AM, Kachalia A, Meyer GS, Sequist TD. Physician and Patient Views on Public Physician Rating Websites: A Cross-Sectional Study. Journal of General Internal Medicine 2017;32(6):626
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Hao H, Zhang K, Wang W, Gao G. A tale of two countries: International comparison of online doctor reviews between China and the United States. International Journal of Medical Informatics 2017;99:37
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Emmert M, Meszmer N, Schlesinger M. A cross-sectional study assessing the association between online ratings and clinical quality of care measures for US hospitals: results from an observational study. BMC Health Services Research 2018;18(1)
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. Webcare in healthcare: providers' responses to patients' online reviews. British Journal of Healthcare Management 2019;25(10):1
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Fischer S, Pelka S, Riedl R, Duregger C. Understanding patients’ decision-making strategies in hospital choice: Literature review and a call for experimental research. Cogent Psychology 2015;2(1):1116758
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Wiley MT, Rivas RL, Hristidis V. Provider attributes correlation analysis to their referral frequency and awards. BMC Health Services Research 2016;16(1)
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Widmer RJ, Maurer MJ, Nayar VR, Aase LA, Wald JT, Kotsenas AL, Timimi FK, Harper CM, Pruthi S. Online Physician Reviews Do Not Reflect Patient Satisfaction Survey Responses. Mayo Clinic Proceedings 2018;93(4):453
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Bardach NS, Hibbard JH, Greaves F, Dudley RA. Sources of Traffic and Visitors’ Preferences Regarding Online Public Reports of Quality: Web Analytics and Online Survey Results. Journal of Medical Internet Research 2015;17(5):e102
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Bernstein DN, Mesfin A. Physician-Review Websites in Orthopaedic Surgery. JBJS Reviews 2020;8(3):e0158
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Burn MB, Lintner DM, Cosculluela PE, Varner KE, Liberman SR, McCulloch PC, Harris JD. Physician Rating Scales Do Not Accurately Rate Physicians. Orthopedics 2018;41(4)
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Verhoef LM, Van de Belt TH, Engelen LJ, Schoonhoven L, Kool RB. Social Media and Rating Sites as Tools to Understanding Quality of Care: A Scoping Review. Journal of Medical Internet Research 2014;16(2):e56
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Obele CC, Duszak R, Hawkins CM, Rosenkrantz AB. What Patients Think About Their Interventional Radiologists: Assessment Using a Leading Physician Ratings Website. Journal of the American College of Radiology 2017;14(5):609
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McLennan S, Strech D, Meyer A, Kahrass H. Public Awareness and Use of German Physician Ratings Websites: Cross-Sectional Survey of Four North German Cities. Journal of Medical Internet Research 2017;19(11):e387
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Emmert M, Meier F, Pisch F, Sander U. Physician Choice Making and Characteristics Associated With Using Physician-Rating Websites: Cross-Sectional Study. Journal of Medical Internet Research 2013;15(8):e187
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Gilbert K, Hawkins CM, Hughes DR, Patel K, Gogia N, Sekhar A, Duszak R. Physician Rating Websites: Do Radiologists Have an Online Presence?. Journal of the American College of Radiology 2015;12(8):867
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Weenink J, Kool RB, Hesselink G, Bartels RH, Westert GP. Prevention of and dealing with poor performance: an interview study about how professional associations aim to support healthcare professionals. International Journal for Quality in Health Care 2017;29(6):838
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Okike K, Uhr NR, Shin SYM, Xie KC, Kim CY, Funahashi TT, Kanter MH. A Comparison of Online Physician Ratings and Internal Patient-Submitted Ratings from a Large Healthcare System. Journal of General Internal Medicine 2019;34(11):2575
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Baunacke M, Groeben C, Borgmann H, Schneider A, Kliesch S, Huber J. Evaluation des Urologenportals. Der Urologe 2016;55(7):923
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Emmert M, Meszmer N, Sander U. Do Health Care Providers Use Online Patient Ratings to Improve the Quality of Care? Results From an Online-Based Cross-Sectional Study. Journal of Medical Internet Research 2016;18(9):e254
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Wang J, Chiu Y, Yu H, Hsu Y. Understanding a Nonlinear Causal Relationship Between Rewards and Physicians’ Contributions in Online Health Care Communities: Longitudinal Study. Journal of Medical Internet Research 2017;19(12):e427
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Patel S, Cain R, Neailey K, Hooberman L. General Practitioners’ Concerns About Online Patient Feedback: Findings From a Descriptive Exploratory Qualitative Study in England. Journal of Medical Internet Research 2015;17(12):e276
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Daskivich T, Luu M, Noah B, Fuller G, Anger J, Spiegel B. Differences in Online Consumer Ratings of Health Care Providers Across Medical, Surgical, and Allied Health Specialties: Observational Study of 212,933 Providers. Journal of Medical Internet Research 2018;20(5):e176
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Jack RA, Burn MB, McCulloch PC, Liberman SR, Varner KE, Harris JD. Does experience matter? A meta-analysis of physician rating websites of Orthopaedic Surgeons. MUSCULOSKELETAL SURGERY 2018;102(1):63
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Grabner-Kräuter S, Waiguny MK. Insights Into the Impact of Online Physician Reviews on Patients’ Decision Making: Randomized Experiment. Journal of Medical Internet Research 2015;17(4):e93
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Rotman LE, Alford EN, Shank CD, Dalgo C, Stetler WR. Is There an Association Between Physician Review Websites and Press Ganey Survey Results in a Neurosurgical Outpatient Clinic?. World Neurosurgery 2019;132:e891
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. The Development of Online Doctor Reviews in China: An Analysis of the Largest Online Doctor Review Website in China. Journal of Medical Internet Research 2015;17(6):e134
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Jabeen F, Hamid Z, Abdul W, Ghouzali S, Khan A, Malik SUR, Shaukat Khan M, Nawaz S, Wang H. Anonymity-preserving Reputation Management System for health sector. PLOS ONE 2018;13(4):e0195021
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Yu J, Samuel LT, Yalçin S, Sultan AA, Kamath AF. Patient-Recorded Physician Ratings: What Can We Learn From 11,527 Online Reviews of Orthopedic Surgeons?. The Journal of Arthroplasty 2020;35(6):S364
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Haffey SC, Hopman WM, Leveridge MJ. Physicians' Earnings Do Not Affect Their Online Ratings. Frontiers in Public Health 2020;8
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Chen J, Presson A, Zhang C, Ray D, Finlayson S, Glasgow R. Online physician review websites poorly correlate to a validated metric of patient satisfaction. Journal of Surgical Research 2018;227:1
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Hong YA, Liang C, Radcliff TA, Wigfall LT, Street RL. What Do Patients Say About Doctors Online? A Systematic Review of Studies on Patient Online Reviews. Journal of Medical Internet Research 2019;21(4):e12521
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Patel S, Cain R, Neailey K, Hooberman L. Public Awareness, Usage, and Predictors for the Use of Doctor Rating Websites: Cross-Sectional Study in England. Journal of Medical Internet Research 2018;20(7):e243
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Shah AM, Yan X, Shah SAA, Mamirkulova G. Mining patient opinion to evaluate the service quality in healthcare: a deep-learning approach. Journal of Ambient Intelligence and Humanized Computing 2020;11(7):2925
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. Rejected Online Feedback From a Swiss Physician Rating Website Between 2008 and 2017: Analysis of 2352 Ratings. Journal of Medical Internet Research 2020;22(8):e18374
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Emmert M, Meier F, Heider A, Dürr C, Sander U. What do patients say about their physicians? An analysis of 3000 narrative comments posted on a German physician rating website. Health Policy 2014;118(1):66
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Samora JB, Lifchez SD, Blazar PE. Physician-Rating Web Sites: Ethical Implications. The Journal of Hand Surgery 2016;41(1):104
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Lu SF, Rui H. Can We Trust Online Physician Ratings? Evidence from Cardiac Surgeons in Florida. Management Science 2018;64(6):2557
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Patel S, Cain R, Neailey K, Hooberman L. Exploring Patients’ Views Toward Giving Web-Based Feedback and Ratings to General Practitioners in England: A Qualitative Descriptive Study. Journal of Medical Internet Research 2016;18(8):e217
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Smith MA, Bednarz L, Nordby PA, Fink J, Greenlee RT, Bolt D, Magnan EM. Increasing Consumer Engagement by Tailoring a Public Reporting Website on the Quality of Diabetes Care: A Qualitative Study. Journal of Medical Internet Research 2016;18(12):e332
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McLennan S, Strech D, Reimann S. Developments in the Frequency of Ratings and Evaluation Tendencies: A Review of German Physician Rating Websites. Journal of Medical Internet Research 2017;19(8):e299
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Bustos SS, Kapoor T, Schechter LS, Ciudad P, Forte AJ, Del Corral G, Manrique OJ. Impact of social media presence on online reviews among plastic surgeons who perform gender confirming surgeries. Journal of Plastic, Reconstructive & Aesthetic Surgery 2020;73(4):783
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. Investigating bias in the online physician reviews published on healthcare organizations' websites. Decision Support Systems 2019;118:70
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. The Content and Nature of Narrative Comments on Swiss Physician Rating Websites: Analysis of 849 Comments. Journal of Medical Internet Research 2019;21(9):e14336
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McLennan S, Strech D, Kahrass H. Why are so few patients rating their physicians on German physician rating websites? A qualitative study. BMC Health Services Research 2018;18(1)
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Velasco BT, Chien B, Kwon JY, Miller CP. Online Ratings and Reviews of American Orthopaedic Foot and Ankle Surgeons. Foot & Ankle Specialist 2020;13(1):43
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Emmert M, Meier F. An Analysis of Online Evaluations on a Physician Rating Website: Evidence From a German Public Reporting Instrument. Journal of Medical Internet Research 2013;15(8):e157
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Lu SF, Rui H. Can We Trust Online Physician Ratings? Evidence from Cardiac Surgeons in Florida. SSRN Electronic Journal 2014;
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Wallace BC, Paul MJ, Sarkar U, Trikalinos TA, Dredze M. A large-scale quantitative analysis of latent factors and sentiment in online doctor reviews. Journal of the American Medical Informatics Association 2014;21(6):1098
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Liu JJ, Goldberg HR, Lentz EJ, Matelski JJ, Alam A, Bell CM. Association Between Web-Based Physician Ratings and Physician Disciplinary Convictions: Retrospective Observational Study. Journal of Medical Internet Research 2020;22(5):e16708
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Lewis P, Kobayashi E, Gupta S. An Online Review of Plastic Surgeons in Southern California. Annals of Plastic Surgery 2015;74(Supplement 1):S66
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Saifee DH, Zheng Z, Bardhan IR, Lahiri A. Are Online Reviews of Physicians Reliable Indicators of Clinical Outcomes? A Focus on Chronic Disease Management. Information Systems Research 2020;31(4):1282
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Zhang S, Wang J, Chiu Y, Hsu Y. Exploring Types of Information Sources Used When Choosing Doctors: Observational Study in an Online Health Care Community. Journal of Medical Internet Research 2020;22(9):e20910
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Lu SF, Rui H. Can We Trust Online Physician Ratings? Evidence from Cardiac Surgeons in Florida. SSRN Electronic Journal 2014;
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Zhao HH, Luu M, Spiegel B, Daskivich TJ. Correlation of Online Physician Rating Subscores and Association With Overall Satisfaction: Observational Study of 212,933 Providers. Journal of Medical Internet Research 2020;22(10):e11258
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Chua JT, Nguyen E, Risbud A, Soltanzadeh‐Zarandi S, Lee A, Jamshidi S, Bayginejad S, Abouzari M. Online Ratings and Perceptions of Pediatric Otolaryngologists. The Laryngoscope 2021;131(10):2356
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Allen R, Agarwal S, Trolice MP. Cross-sectional analysis of online patient reviews of infertility care providers. F&S Reports 2020;1(3):282
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Wu QL, Tang L. What Satisfies Parents of Pediatric Patients in China: A Grounded Theory Building Analysis of Online Physician Reviews. Health Communication 2022;37(10):1329
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Sama AJ, Matichak DP, Schiller NC, Li DJ, Donnally CJ, Damodar D, Cole BJ. The impact of social media presence, age, and patient reported wait times on physician review websites for sports medicine surgeons. Journal of Clinical Orthopaedics and Trauma 2021;21:101502
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Mao B, Li C. A good dentist or not: understanding the role of storytelling in online dentist reviews. Online Information Review 2022;46(2):356
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Emmert M, McLennan S. One Decade of Online Patient Feedback: Longitudinal Analysis of Data From a German Physician Rating Website. Journal of Medical Internet Research 2021;23(7):e24229
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Kroon M, Park J. Negative reviews online: an exploratory analysis of patient complaints about dental services in Western Australia. Australian Dental Journal 2022;67(2):138
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Stanworth JO, Hsu RS, Stanworth PA, Kemp JM, Tzen R, Wu H. When Culture Matters: Using Compliments and Complaints to Define and Influence Chinese Patients’ Satisfaction. Health Communication 2024;39(1):136
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Jabeen F, Hamid Z, Akhunzada A, Abdul W, Ghouzali S. Trust and Reputation Management in Healthcare Systems: Taxonomy, Requirements and Open Issues. IEEE Access 2018;6:17246
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Guetz B, Bidmon S, Dür M. Awareness of and interaction with physician rating websites: A cross-sectional study in Austria. PLOS ONE 2022;17(12):e0278510
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Saifee DH, Hudnall M, Raja U. Physician Gender, Patient Risk, and Web-Based Reviews: Longitudinal Study of the Relationship Between Physicians’ Gender and Their Web-Based Reviews. Journal of Medical Internet Research 2022;24(4):e31659
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Spiro GM, Sommerfeld CS, Fung K, Quimby AE, Pulkki KH, Fortin M, Nguyen LH. Poor Online Patient Ratings of Otolaryngologists in the United States: What are Patients Saying?. Ear, Nose & Throat Journal 2023;:014556132211501
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Li G, Han C, Liu P. Does Internet Use Affect Medical Decisions among Older Adults in China? Evidence from CHARLS. Healthcare 2021;10(1):60
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Hoang V, Parekh A, Sagers K, Call T, Howard S, Hoffman J, Lee D. Patient Utilization of Online Information and its Influence on Orthopedic Surgeon Selection: Cross-sectional Survey of Patient Beliefs and Behaviors. JMIR Formative Research 2022;6(1):e22586
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Donnell CC, Iafrate LF, Worthington SW. The 'five star' fallacy: an analysis of online reviews and testimonials of dental practices in Northern England. British Dental Journal 2022;
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Richman EH, Ogbaudu E, Pollock JR, Brinkman JC, Moore ML, Arthur JR, Karlen JW. Characterizing Negative Online Reviews of Pediatric Orthopaedic Surgeons. Journal of Pediatric Orthopaedics 2022;42(5):e533
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Schwarz S, Schaefer C. Arztbewertungsportale: Was können sie leisten?. Public Health Forum 2015;23(3):163
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Hsu Y, Duan R, Chiu Y, Wang J. Understanding the Inequality of Web Traffic and Engagement in Online Healthcare Communities. Frontiers in Public Health 2022;10
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Chekijian S, Li H, Fodeh S. Emergency care and the patient experience: Using sentiment analysis and topic modeling to understand the impact of the COVID-19 pandemic. Health and Technology 2021;11(5):1073
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Adams EJ, Louters MM, Kocsuta VA, Ganesh MB, Jang A, Ansbro B, Thavaseelan S, Kielb SJ. Gender Disparities and Differences Among Urologists Included in Top Doctor Lists. Urology 2023;173:215
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Barnett J, Bjarnadóttir MV, Anderson D, Chen C. Understanding Gender Biases and Differences in Web-Based Reviews of Sanctioned Physicians Through a Machine Learning Approach: Mixed Methods Study. JMIR Formative Research 2022;6(9):e34902
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Stanbouly D, Rahhal Z, Talis A, Stanbouly R, Baron M, Arce K, Chandra SR. Assessing reviews of academic oral and maxillofacial surgeons within the US on Healthgrades. Oral and Maxillofacial Surgery 2023;28(1):323
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Guetz B, Bidmon S. The Credibility of Physician Rating Websites: A Systematic Literature Review. Health Policy 2023;132:104821
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Kersting J, Maoro F, Geierhos M. Towards comparable ratings: Exploring bias in German physician reviews. Data & Knowledge Engineering 2023;148:102235
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According to Crossref, the following books are citing this article (DOI 10.2196/jmir.2360):
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Gendreau JL, Ho AL, Pendharkar AV, Sussman ES, Desai AM. Quality Spine Care. 2019. Chapter 23:369
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. Challenges and Opportunities in Health Care Management. 2015. Chapter 27:339
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Bäumer FS, Grote N, Kersting J, Geierhos M. Information and Software Technologies. 2017. Chapter 7:77
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. Advances in Advertising Research X. 2019. Chapter 2:15
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Payne SC, Cerqueira AMC, Kulikowski J, Hategan A, Waters H. Humanism and Resilience in Residency Training. 2020. Chapter 5:159
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Miller EA, Hefele JG, Nadash P. Global Encyclopedia of Public Administration, Public Policy, and Governance. 2018. Chapter 3304:1635
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Bäumer FS, Kersting J, Kuršelis V, Geierhos M. Information and Software Technologies. 2018. Chapter 4:43
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Fischer S, Emmert M. Challenges and Opportunities in Health Care Management. 2015. Chapter 22:279
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Geierhos M, Bäumer FS, Schulze S, Klotz C. Modeling and Using Context. 2015. Chapter 12:159
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Miller EA, Hefele JG, Nadash P. Global Encyclopedia of Public Administration, Public Policy, and Governance. 2018. Chapter 3304-1:1
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Kersting J, Geierhos M. Natural Language Processing in Artificial Intelligence—NLPinAI 2020. 2021. Chapter 6:163
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Miller EA, Hefele JG, Nadash P. Global Encyclopedia of Public Administration, Public Policy, and Governance. 2022. Chapter 3304:3826
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