Maintenance Notice

Due to necessary scheduled maintenance, the JMIR Publications website will be unavailable from Monday, March 11, 2019 at 4:00 PM to 4:30 PM EST. We apologize in advance for any inconvenience this may cause you.

Who will be affected?


Currently submitted to: Journal of Medical Internet Research

Date Submitted: Nov 14, 2019
Open Peer Review Period: Nov 14, 2019 - Jan 9, 2020
(currently open for review)

A Sentiment Analysis of User Reviews of Depression Apps Features

  • Julien Meyer; 



Mhealth apps are promising to overcome barriers to access mental health care. Adoption and continuous use, however, depends on users’ decisions. App reviews both reflect and influence users’ attitude and experience towards apps and influence their propensity to use mhealth apps.


We investigate user app reviews on specific features in depression apps (psychoeducation, medical assessment, therapeutic treatment, supportive resources and entertainment).


We extracted 3,261 user reviews of depression apps, isolated reviews associated with single feature apps. We then analyzed reviews using LIWC, a natural language analytical tool and contrasted language patterns associated with different features.


Medical Assessment features stand out for the strong negative emotions and negative ratings they generate, as users receive potentially disturbing feedback on their condition. Symptom Management and Entertainment features generate less negative emotions and anxiety. Therapeutic Treatment features also generate more positive and fewer negative emotions, even though user experience is less authentic (i.e., reflecting a personal experience).


Developers should be cautious in their choice of features when they are targeting potentially vulnerable users. Medical assessment feedback being riskier while offering information, contacts or even games may be a safer starting point to engage people with depression. App features emerged as a key dimension to consider when investigating user experience with mhealth apps. Methodologically, app reviews can be leveraged to investigate specific app features at the level of a family of apps. Specifically, Natural Language Analysis proved to be a responsive tool to investigate behaviors related to a quickly changing app environment.


Please cite as:

Meyer J

A Sentiment Analysis of User Reviews of Depression Apps Features

JMIR Preprints. 14/11/2019:17062

DOI: 10.2196/preprints.17062


Request queued. Please wait while the file is being generated. It may take some time.

© The authors. All rights reserved. This is a privileged document currently under peer-review/community review (or an accepted/rejected manuscript). Authors have provided JMIR Publications with an exclusive license to publish this preprint on it's website for review and ahead-of-print citation purposes only. While the final peer-reviewed paper may be licensed under a cc-by license on publication, at this stage authors and publisher expressively prohibit redistribution of this draft paper other than for review purposes.