As with all forms of Web-based technology, advances in mobile health (mHealth) and health communication technology are rapidly increasing. According to the National Institutes of Health Consensus Group, mHealth is defined as the use of mobile and wireless devices to improve health outcomes, health care services, and health research [1]. Health communication technology is used specifically for communication between patients or caregivers and health care providers about health [2], and it is typically a means of streamlining the delivery of health information and services [3]. Some of the many advantages of mHealth communication technologies include the relatively low cost and the ease with which apps and text messages can be widely distributed because of the popularity of mobile technology.

Data from the Pew Research Center’s Internet & American Life Project indicate that technology use has expanded rapidly over the past decade and is now pervasive [4,5]. As of spring 2013, approximately 85% of American adults used the Internet, 56% owned a smartphone, and 63% went online wirelessly with a laptop or cell phone [4-6]. Furthermore, 72% of Internet users reported looking online for health information; 31% of cell phone owners and 52% of smartphone owners say they have used their phone to look up health or medical information [7]. Despite overall increases in access to and use of the Internet and mHealth technology, differences in access and use vary by race/ethnicity, age, income, and education [4,8]. With regard to race and ethnicity, current (2013) Internet usage rates for non-Hispanic black adults (85%) are comparable with those of non-Hispanic white adults (86%), with usage rates for Hispanic adults lagging slightly behind (76%) [5]. However, underrepresented minority (URM) populations, including African Americans and English-speaking Hispanic persons, are more likely to own a mobile phone and to use mobile technology than their white counterparts [9]. Moreover, Hispanic persons and African Americans are more likely than white cell phone users to look for health information on their phones [10].

At the same time, URMs experience higher rates of childhood chronic diseases. The highest prevalence of asthma in the United States is among non-Hispanic black children who are almost 7 times more likely to die of asthma than white children [11]. URM children are also at high risk for obesity and type 2 diabetes [12]. Because of its popularity among URM populations, its relatively low cost, and its demonstrated efficacy in facilitating parent-provider communication and improving health behaviors, mHealth communication technology is uniquely well-suited for addressing pediatric health disparities. mHealth technology has been successfully used to improve patient-provider communication [2,13], chronic disease self-management [14], and preventive health behaviors [15]. The efficacy of mHealth technologies is, in part, because of their convenience as a method of health information exchange [16] and they are effective for modifying health behavior because behavioral cues (eg, reminders) can be sent/received asynchronously when and where they are most relevant or appropriate [17-18].

One arena in which mHealth communication technology can have important public health effects is in pediatric settings, where clear and frequent communication between parents and providers is important for managing children’s chronic diseases (eg, asthma, diabetes). Parents (or other caregivers) serve as the intermediary between pediatric patients and providers; they determine when health care is sought and are primarily responsible for relaying information about their child’s health to providers [2]. Thus, facilitating parent-provider communication through mobile technology is a promising method for addressing disparities in childhood chronic diseases.

Although there is great potential for mHealth to reduce pediatric health disparities, more information is needed to understand how URM parents/patients use communication technology, particularly in reference to their children’s health-related issues. Most of the research among African American parents has focused on their use of and access to Web-based health information. Not only do the reported rates of Internet use vary by population sampled, but these data are out of date considering how rapidly and pervasively Internet-capable mobile devices are being disseminated [8,19-20]. More specific information is needed on URM parents’ usage patterns and receptivity to receiving health information via mobile technology. To our knowledge, only 1 study has been conducted on urban parents’ use of mobile technology within a clinical pediatric setting [21]. This study affirmed the widespread popularity and frequent use of mobile technology (eg, 75% of respondents used some form of digital technology daily), including searching for health information (eg, 58% searched for medical info at least once in the preceding week) among families seeking care from urban pediatric primary care centers. However, information was not gathered in several areas that would be necessary to understand the way in which mobile technology could be used to address health disparities, such as participants’ race/ethnicity, the impact of child health status on use, service interruptions, functions of cell phone use, and specific modes in which parents may be interested in accessing health information.

The current study reports on the use of mobile phones, the Internet and wireless devices, and social media among a sample of urban minority parents of children attending pediatric community health clinics. To help guide the development and marketing of mHealth communication technologies for URM parents, we examine how patterns of access, use, and preferences relating to mHealth technology vary by socioeconomic characteristics (ie, education, income). We additionally explore the extent to which parents of children with chronic diseases differ from other parents in their use of technologies due to the particular potential of mHealth in addressing childhood chronic conditions.

This study aimed to guide the development of mHealth communication technologies designed for URM pediatric patients, particularly technologies that could address chronic conditions for which there are racial/ethnic disparities. We examined patterns of mHealth communication technology access, use, and preferences among a socioeconomically diverse sample of African American parents of underserved children in urban community health centers.

Our data confirm that African American adults, primarily mothers in this case, are avid users of mobile phones. Nearly everyone in our sample (97%) reported owning a cell phone, which is similar to recent findings by the Pew Research Center on African American cell phone ownership (93%) [9]. Approximately 90% of all participants used their cell phones to text, and approximately 80% used them to access the Internet. These rates are even higher than those for non-Hispanic black adults reported in Pew’s May 2012 national survey (80% and 60% for texting and Internet access, respectively) [22]. The higher rates in our sample may be due to participants’ residing in a metropolitan area [23], but they also may be related to the participants’ specific age and status as parents which has an associated need to be easily accessible. The health communication implication of their pervasive use of mobile phones for texting and Internet access is that these channels may be a more acceptable means than voice calls for health care providers to communicate with parents/caregivers of pediatric patients. Although relatively few African American mothers (18%) shared health information via text, there was strong interest in receiving health information via mobile phones (87%). Thus, findings support both high levels of nonvoice mobile phone use and high levels of interest in receiving health information via this channel.

A caveat in the ubiquity of mobile phone use is that over 25% of African American parents in our sample experienced cell phone service interruption in the prior year. This means that for a notable proportion of African American mothers, mobile phones are not a totally reliable form of communication. Nevertheless, there is probably not a more consistent means of contacting these parents/caregivers. We know of no other studies that have examined the frequency and pervasiveness of cell phone service interruptions. Therefore, it would be useful to collect more information about service interruptions and turnover in phone numbers when designing mHeath interventions for this population.

Our data also indicate that most urban African American mothers can access the Internet at home (76%). Although home Internet access in our sample was more prevalent among those with higher income (86%), it was still relatively pervasive among lower income families (67%). Our findings regarding home Internet access were similar to those of DeMartini and colleagues [21], who found that 80% of their sample of urban parents had home Internet access. Also, our finding that lower income parents were less likely to report home Internet access parallels the Pew Center data, although national rates for adults are lower (46% of those with annual incomes less than US $30,000 reported home broadband access) [24].

In addition to discrepancies in home Internet access, there were also significant socioeconomic discrepancies in mobile device ownership. Although there were no significant differences in cell phone ownership, mothers with higher incomes were at least twice as likely to own various other mobile devices (eg, laptop, tablet computer) than their lower income counterparts, which parallels the Pew Center’s 2013 survey data [25]. This income disparity is important for developers to account for when considering the platforms and user interface of apps and other mHealth technologies.

We found that email and websites, including social networks, are other venues with large potential for communicating with URM parents about children’s health management because 84% reported email use and 70% reported social networking use (46% reported daily use). Our findings regarding the frequency of email and social networking use parallel data on all adults from the Pew Center (88% of Internet users send or receive email and 67% use a social networking site) [26] and from DeMartini and colleagues (91% of parents reported having an email account) [21]. Moreover, 84% of our sample reported interest in receiving health information on the Internet via email or online, and more than half are already using the Internet to get health information. Despite potential privacy concerns, 74% of mothers were interested in joining a social networking group about a health topic concerning their children. DeMartini and colleagues similarly found among their sample of urban parents, strong interest in the use of mHealth data with more than 70% of parents reporting that they would use digitally supplied health information.

We found no significant difference in Internet/mobile device use or interest in using these outlets to send/receive information about their children’s health between parents of healthy children and parents of children with a chronic health condition. We know of no other study that has examined this issue, and more research is needed to confirm our findings. Yet, our results suggest that mHealth could be harnessed to reduce racial disparities across both chronic diseases and more general child health measures (eg, vaccination receipt)[27].

This survey of urban African American mothers of pediatric primary care patients is an important first step in understanding acceptability of mHealth communication technology in this population, but there is more specific and nuanced information that will be necessary for designing technologies targeting them. For example, this survey did not ask about smartphone ownership or operating systems used (eg, Android, Apple), cell phone service providers, utilization of different types of apps, or desire/need for mobile products for managing children’s chronic conditions. Furthermore this was a convenience sample that may not be representative of URM parents who do not seek primary care for their children (ie, rely on emergency departments) and does not reflect the usage and preferences of non-English speakers. Future studies of mobile technology use in pediatric settings should measure the usage of patients themselves (ie, children) and assess eHealth literacy to understand the capacity for content uptake by patients/caregivers.

Overall, this study confirmed that African American parents, even those with lower incomes, are frequent users of various mobile technologies. Although few are currently using such modalities for managing their children’s health, there was pervasive interest in doing so. Designers and researchers should note that mobile use varies by parent education and income and may need to account for service interruptions. Nonetheless, African American parents’ access and interest in using mHealth make it a promising platform for reducing pediatric health disparities.